FAQ'S/POLICIES

COVID-19 UPDATE
PER STATE REQUIREMENT, WE ASK THAT YOU WEAR A FACE MASK AND/OR OTHER PPE. IF YOU CHOOSE NOT TO WEAR ONE, YOU DO SO AT YOUR OWN RISK AND ARE NOT HOLDING THE SALT CAVE AND SPA LLC LIABLE IN THE EVENT OF AN INFECTION.


*Due to Covid-19 we are unable to provide blankets in the Salt Room for our guests. Although the cave is kept at a constant 70 degrees, we recommend our guests bring a light jacket or a blanket as the cave is naturally cool.

RESERVATIONS

To ensure the best selection of spa services, we highly recommend that you make your spa reservations prior to your arrival. A credit card is needed to secure the spa reservation. We have both male and female service providers, and you will be scheduled with either unless you state your preference.

CANCELLATIONS

We value your business and appreciate your cooperation with our cancellation guidelines. If you must cancel or change your spa reservation, please notify us at least 24 hours prior to your scheduled appointment time to avoid a cancellation charge. Cancellations made with less than a 24-hour notice will be charged full value of the service. No-shows will be charged in full.

ARRIVAL & CHECK-IN PROCEDURE

Please arrive at least 30 minutes prior to your spa service. We highly recommend that you allow yourself one hour prior to your spa service to enjoy our on-site café to ensure making your appointment on time. If you are a guest staying at one of our lodging suites, we encourage you to leave valuables and personal belongings in the security of your guest suite.

Please bear in mind that arriving late will simply limit the time for your treatment, lessening its effectiveness and your pleasure. Your treatment will end at the scheduled time, so that the next guest will not be delayed. The full value of your treatment will be charged.

SPECIAL CONSIDERATIONS

Guests who have high blood pressure or heart conditions, or any other medical complications, are advised to consult with their physicians prior to reserving any spa appointments. Please make your service provider aware of any medical condition. Expectant mothers may be restricted to specific types of treatment or receive modified treatments, depending on their stage of pregnancy. Must be in second trimester to receive most treatments. Men having facials should shave no less than two hours prior to their facial for ultimate comfort.

SPA ETIQUETTE

For the optimal spa experience for all of our guests, we respectfully ask that you leave cell phones turned off while in the spa. The Salt Cave is a "Spa Tone Only" zone; please be considerate of other guests who are receiving a service or relaxing before or after treatments. The Salt cave and spa is a smoke-free environment and campus.

THE SALT CAVE AND SPA: SPA GIFT SHOP

Our gift shops have an assortment of holistic care products, organic spa products and local retail items. We use only the purest ingredients with botanical products for our spa therapies. For the convenience of our guests we offer recommendations of many of these products available in our gift shop so you can take the spa experience home and continue to feel the benefits of your treatment. Shipping is available for your selections.

GRATUITIES

Gratuities are not included in the price of the services but are greatly appreciated by service providers and support staff. A customary service charge is 20%, but is completely at the discretion of the spa guest.

REFUNDS, CHECK-OUT & PAYMENTS

We request that you stop by the spa desk to check out, authorize your spa treatments and receive your spa product recommendations. All spa treatments, packages or products are non-refundable, non-transferable or non-exchangeable once purchased. We accept cash, checks and all major credit cards. For your convenience, you may also bill your spa charges to your guest room. Prices and service offerings are subject to change without notice.

RESTRICTIONS

Guests of The Salt Cave and Spa must be at least 18 years of age, and provide proper identification, to have a private spa service. Guests between the ages of 10 to 17 may enjoy a spa service with a parent or guardian present at all times or sign a consent form.

CHILD CARE

The Salt Cave and Spa does not provide child care service. Children must be supervised by a parent or guardian, and cannot be left unsupervised in the spa lobby area or grounds.

WHAT TIME SHOULD I ARRIVE FOR MY SALT/HALOTHERAPY SESSION?

It is highly recommended that you arrive fifteen minutes prior to your scheduled appointment. This will give you time to fill out paperwork as well as visit the restroom, in order to ensure an uninterrupted session in the Salt Cave/room.

WHAT SHOULD I WEAR DURING THE SALT/HALOTHERAPY SESSION?

Wear comfortable clothing to ensure a relaxing session. The Salt Cave/room maintains a temperature of 70F and approx.50% humidity. It is necessary to wear clean white socks. We will have white socks available for purchase if the need arises. We also provide shoe covers for those who would prefer to keep their shoes on.

ARE DRINKS OR FOOD ALLOWED DURING THE SALT/HALOTHERAPY SESSION?

No food or water is permitted in the Salt Cave/room. If there is a medical condition that demands the use of water during the Salt/Halotherapy session, accommodations can be made.

WHAT DO I DO DURING THE SALT/HALOTHERAPY SESSION?

The Salt Cave/room was designed to help you leave your worries behind with the aid of soft golden lighting from the Himalayan Salt, peaceful music, and comfortable Zero Gravity lounge chairs with fresh blankets provided. We encourage this quiet time to be used for relaxation or meditation. This will ensure a quality experience for all in attendance.

HOW LONG ARE THE SALT/HALOTHERAPY SESSIONS?

All Salt/Halotherapy sessions are 45 minutes long and begin on the hour every hour.

WHAT CAN I EXPECT DURING THE SALT/HALOTHERAPY SESSION?

A dry throat is sometimes experienced; this is a normal effect of the dry aerosol created by the salt generator. This aerosol consists of micron sized salt particles which serve to break up mucus and have anti-inflammatory, anti-bacterial, anti-fungal and anti-viral properties.

WHAT WILL HAPPEN IF I ARRIVE LATE TO MY SCHEDULED SALT/HALOTHERAPY SESSION?

Arriving promptly for your session is imperative, as once the session has begun, out of respect for those already enjoying the benefits, we do not interrupt the session that has started. If you cannot arrive on time, we will need to reschedule for the next available opening.

*Salt/Halotherapy sessions are 45 minutes long and begin every hour on the hour.

WHAT IS SALT/HALOTHERAPY?

Salt Therapy, also known as Halotherapy (Greek: Halos – salt; therapy – treatment) or Speleotherapy (Greek: Speleon – cave; therapy – treatment) originated in salt caves and mines. Salt therapy has been used for centuries and recently more and more studies have been done to better understand how it works.

*For more info please refer to our articles or videos references.

HOW DOES SALT/HALOTHERAPY WORK?

Aside from the already mineral rich Himalayan Salt, which is the only salt to naturally boast the 84 elements our body consists of, a salt generator also crushes White Himalayan salt comprised of 99.8% NaCl (Sodium Chloride) into micron-sized dry aerosol particles that are inhaled. The white Himalayan salt has a higher concentration of Sodium Chloride than the Pink Himalayan salt; this is especially beneficial for respiratory health. Both White Himalayan and Pink Himalayan salt particles have anti-inflammatory properties which open the airways and reduce or eliminate mucus from the lungs.

Salt/Halotherapy is based on salt's natural anti-inflammatory, anti-bacterial, anti-fungal, anti-viral properties and the negative ions it produces. The rich negative ion effect can be felt in nature in places like the ocean, near waterfalls, after a thunderstorm and in pine forests. Our micro climate of negative ions and abundant minerals and elements packs the benefits of three days at the ocean into a 45-minute session. In this day and age, we are exposed to a barrage of electromagnetic fields that produce positive ions such as from TV's, cell phones, computers, power lines, appliances, etc. Himalayan salt’s natural production of negative ions benefits the whole-body system and combats the effects of free radicals (positive ions) from our environment.

*For more info please refer to our RESOURCES Tab.

WHO CAN BENEFIT FROM SALT/HALOTHERAPY?

Anyone can benefit thanks to Salt/Halotherapy’s mood and immune enhancing effects. More specifically, Salt/Halotherapy can be a great benefit to those who suffer from the following symptoms: Allergies, Skin Conditions, Immune System Deficiencies, Respiratory Conditions, Cold and Flu, Cough, Infections, Nasal Congestion, Sinus Infections, Snoring, Sore Throat (in addition to many others).

HOW OFTEN SHOULD I DO SALT/HALOTHERAPY?

A session will last 45 minutes. For mild to moderate respiratory conditions 10 to 12 sessions are recommended, depending on individual results. For best results the sessions should be 4 to 5 times per week. Since everybody responds differently to therapy, this is provided as an average upon which to gauge your personal experience. After that, one time a week for maintenance is recommended.

WHO SHOULD NOT DO SALT/HALOTHERAPY?

We recommend that you consult with your doctor or physician if you have any concerns before starting Salt/Halotherapy. People not advised to do Salt/Halotherapy are those experiencing: infections accompanied by fever, active tuberculosis, bleeding, spitting of blood, alcohol and/or drug intoxication.